Shipping policy

Shipping Policy

Last Updated: August 30, 2026

At [YOUR STORE NAME], we are committed to processing and delivering your order as smoothly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays.

During busy seasonal periods, product launches, promotions, or the Halloween season, processing may take slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Estimated Delivery Times

Delivery times depend on your destination, shipping method, carrier, customs processing, and other factors outside our control.

Estimated delivery times are:

Shipping Region	Estimated Delivery Time
United States	7–15 business days
Canada	8–18 business days
United Kingdom	7–15 business days
Australia & New Zealand	8–18 business days
Europe	8–18 business days
Other International Locations	10–25 business days

Important: These are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination and shipping carrier.

3. Shipping Methods

Available shipping methods and applicable shipping charges will be displayed at checkout.

Depending on your location, we may use different shipping carriers and fulfillment partners to provide the most appropriate delivery option.

Once your package has been handed to the carrier, delivery is subject to the carrier's tracking system and delivery procedures.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer promotions such as free shipping or discounted shipping. Any applicable promotion will be clearly displayed on our website or at checkout.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number when tracking is available.

Please allow up to 48–72 hours for tracking information to become active after shipment.

Tracking information may take additional time to update while the package is traveling between facilities or being processed by customs.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Delays

While we do our best to meet estimated delivery times, delays can occasionally occur.

Possible causes include:

Carrier delays
Severe weather
Public holidays
High seasonal shipping volumes
Customs processing
Incorrect or incomplete delivery information
Transportation disruptions
Events beyond our reasonable control

Because these circumstances are outside our direct control, we cannot guarantee a specific delivery date.

If your package is delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Name
Street address
Apartment/unit number
City
State/province
Postal/ZIP code
Country

If you realize that you entered an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to update the shipping address before the order is processed or shipped. However, we cannot guarantee that changes will be possible after processing or shipment.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping charges may apply to resend the package.

8. Lost, Missing, or Stolen Packages

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check around your delivery location.
Ask household members, neighbors, or building management.
Check with the local carrier.
Verify the delivery address on your order.

Please contact us if the package cannot be located.

We will review the available tracking information and work with the shipping carrier where possible.

If the carrier confirms delivery to the address provided at checkout, a refund or replacement may require additional verification.

We cannot guarantee reimbursement for packages that are confirmed as delivered but are subsequently lost or stolen after delivery.

9. Packages Delayed in Transit

If your tracking information has not updated for several days, this does not necessarily mean that the package is lost.

International shipments may experience periods where tracking information is not updated while the package is moving between countries, facilities, or customs authorities.

Please allow reasonable transit time before considering a package lost.

If a package appears to be significantly delayed, please contact us and we will investigate the shipment where possible.

10. Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Customs policies vary by country, and we cannot guarantee how quickly a shipment will clear customs.

Please check your local customs regulations before placing an international order if you are concerned about potential import charges.

11. Refused or Unclaimed Packages

If a package is refused, not collected, or returned to us because the recipient was unavailable or the shipping information was incorrect or incomplete, please contact us after the package is returned.

A refund may be available after the returned package is received and inspected.

Original shipping charges may not be refundable, and additional shipping charges may apply if you request the package to be shipped again.

12. Address Changes After Shipment

Once an order has been shipped, we may not be able to change the delivery address.

If you contact us after shipment, we will make reasonable efforts to assist, but the final ability to redirect a package depends on the shipping carrier.

Any additional carrier or reshipping charges resulting from a customer-requested address change may be the customer's responsibility.

13. Multiple Items in One Order

Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped in separate packages.

If this occurs, you may receive more than one tracking number or shipping notification.

There will generally be no additional shipping charge to the customer unless otherwise stated at checkout.

14. Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the damaged product before disposing of any packaging materials.

Your order number
Photos of the damaged package
Photos of the product
A brief description of the issue

We will review the situation and work with you to find an appropriate solution.

For more information, please refer to our Return & Refund Policy.

15. Products Damaged or Missing During Delivery

If an item arrives damaged, defective, or missing from your order, please contact our customer service team as soon as possible.

We may request photographs, packaging information, and other details necessary to investigate the issue with the relevant fulfillment or shipping provider.

Depending on the circumstances, we may offer a replacement, replacement part, partial refund, or full refund.

16. Seasonal Halloween Orders

Halloween products are seasonal items, and delivery demand may increase significantly during the weeks leading up to Halloween.

To avoid disappointment, customers are encouraged to place orders sufficiently in advance of their intended Halloween event.

Estimated delivery dates are provided as guidance only and cannot be guaranteed.

We are not responsible for inconvenience resulting solely from an order arriving after a customer's intended event date when the shipment was affected by carrier delays, customs delays, incorrect address information, or other circumstances beyond our reasonable control.

17. Delivery Information Responsibility

Customers are responsible for monitoring their tracking information and responding to delivery attempts, customs requests, or carrier notifications where applicable.

Failure to respond to carrier or customs requests may result in delays, return-to-sender, or additional charges.

18. Contact Us

If you have questions about shipping or your order, please contact us.

Store Name: [YOUR STORE NAME]
Email: [YOUR SUPPORT EMAIL]
Website: [YOUR WEBSITE URL]

Please include your order number when contacting us about an existing order.

We aim to respond to customer inquiries within 1–2 business days.

Our Commitment

We do our best to provide accurate shipping information and reliable service. If you experience a problem with your delivery, please contact us before opening a payment dispute so that we have an opportunity to investigate and assist you.

We will make reasonable efforts to resolve legitimate shipping issues fairly and promptly.